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St Mary's Catholic Primary School

Together we are a family of God, a family of love, a family of learners

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Together we are a family of God, a family of love, a family of learners

Family Liaison Officer (FLO)

Hi, my name is Yolanda Crews, I am the Family Liaison Officer (FLO) at St Mary’s.


My role is to provide pastoral support to parents/carers; help with any issues that you may have in relation to supporting your children, both at home and in school. I work to encourage parental involvement within school, signpost to agencies (where appropriate) and support children in school.

Should you have a personal concern or school related issue, then I am here to offer support. I have access to a number of agencies who may be able to provide assistance to you and your family.

Any query, large or small, I am here to help.


I liaise with all school staff where necessary and appropriate, always in the best interests of the children and their families. I work impartially and confidentially in a non judgemental manner, providing an understanding ‘listening ear’ if you ever need advice or support.


 I am a teaching assistant also so if I am not available you can email or contact the school office and leave a message. I will endeavour to get back to you as soon as possible.


 Summary of Role and Involvement with Parents/Carers


As Family Liaison Officer (FLO) I aim to support parents/carers of children at St Mary’s. My role is varied, and I have been involved with a diverse range of interventions with families.

I provide pastoral care to the children to ensure their wellbeing within the school. I do this through 1 :1 sessions and group work:


Lego Sessions - Group work to support children with listening, communication and understanding.

Drawing & Talking - 12 weekly sessions focused on supporting children with specific events in their life using drawing to come to their own resolution.

Confidence/Self Esteem building

Friendship Work

Emotions work - addressing children's emotions and feelings if they become over powering using tools such as worry monsters. 

Mindfulness Colouring Group - weekly session open to all children who need time out and a chat.

Young Carers 


I can provide support, information and education service to parents and investigate concerns raised by parents, pupils and teachers as agreed by the Head Teacher. My primary role is to focus on early intervention and preventative activities with the view of empowering the children so they are able to achieve to the best of their ability.


I am a contact for parents and families who have difficulties. These include issues around domestic abuse, housing, parental separation, attendance, health, social services, early years, police, counselling etc.


I work with families to help increase their involvement in the education and welfare of their children. I offer parental support and guidance. I also have links with agencies such as FoodBank, Citizens' Advice and Financial Support to provide help where needed. Throughout the year I organise courses with Adult Education enabling parents to support their childrens' learning at home confidently.


Alongside this I aim to promote good attendance and punctuality of pupils at school to enable them to learn effectively.


I can also refer to Early Help to access further support.


Early Help Assesment (EHA)


EHA Policy tool aims to identify, at the earliest opportunity, a child’s or young person’s additional needs which are not being met by the universal services they are receiving, and provide timely and co-ordinated support to meet those needs. The EHA is based on solution-focused practice principles and enables practitioners and families to work in partnership to start to bring around change at the first sign of difficulty. The principles underlying the approach to the Kent EHA are that it:


  • is undertaken with consent
  • looks at the whole child
  • takes account of strengths as well as needs and understands the role of parents/carers and a wide range of family and environmental factors on child development
  • is simple to use and geared towards the practical delivery of support to children, young people and their family members
  • is building a working partnership with the child and carers and seeks to work with them to identify and understand the issues and develop solutions
  • enables and encourages information held by agencies to follow the child
  • is a tool to support practice, is not used mechanistically and enhances communication within and between agencies



I am available to provide a listening ear to families and mediate between parents who have separated and find communication difficult, frequently with their children ‘in the middle’.


I aim to promote the self-esteem of parents, in turn to enable them to respond to their family needs by communicating openly and to provide good parenting.


One of my intentions as FLO is to improve relations between home and school. One way of achieving this is by hearing the voice of the Parents at the Parents’ Forum which will meet once a term.


Need a chat?


Many Parents and Carers, regardless of background, feel that there are times in their lives when they need advice and support.  Parents are best placed to make choices for their children but all parents benefit from access to high quality information and advice to help them make the best possible decisions.


I am available for informal chats at the gate, appointments, and if needed home visits, so please feel free to come up and say hello.


Finally, as a mum myself, I never forget how precious your children are and it is my aim to build strong relationships with you so every child is happy, thriving and fulfilling their potential.


If you have any issues regarding the safeguarding of any child in our school please contact

Our Mission and Values

Together we are a family of God, a family of love, a family of learners.

Read Our School Ethos

Trust Information

St Mary's Catholic Primary School is an academy, and part of the Kent Catholic Schools’ Partnership. The Kent Catholic Schools’ Partnership is an exempt charity and a company limited by guarantee registered in England and Wales under company registration number 08176019 at registered address: Barham Court, Teston, Maidstone, Kent, ME18 5BZ. St Mary's Catholic Primary School is a business name of Kent Catholic Schools’ Partnership.